We know that sinking feeling when you go to use your oven in your commercial kitchen and find that it doesn’t work. The frustration, the panic and the worry of not being able to get your oven fixed in time to prepare the food for your guests, event or venue. However, don’t stress it! We’ve got a few top tips to check when you choose a Rational Oven Repair service should the worst happen.
1) Where are they based?
One of the first steps to choosing someone to fix your Rational Oven is to check where they are located. If you’re based in Devon, but the first repairer you call is in London, they probably won’t be able to get to you very quickly. Or you may get a hefty travel expense for them to come to you. Make sure the company you contact is local to you. Look out for a nearby landline code on their phone number or an address or location on their website.
2) Check the Reviews
It’s really important to check the reviews of a company online so you have extra confidence in the company you’re choosing. Look for reviews on Google or Social Media accounts. Reviews help show that the company is reputable and genuine. Therefore, you can put your trust in them to repair your oven. If you can’t see any reviews ask the company for references or testimonials from customers.
3) Are they experienced?
You want to be sure that the company you’re using has experience, not only in catering equipment repairs, but experience in Rational Oven Repairs. Check on their website for how long they have been in business, or how many years experience they have in the industry. If it’s not shown on the website – don’t be afraid to ask.
4) Safety Certifications
Does the company hold the relevant certificates to ensure they’ll repair your oven safely? The main ones you want to be looking out for are a Gas Safe registration. This type of qualification shows that they have passed thorough criteria in safe working practises with gas appliances. Anyone who is gas safe registered will have a registration number. So, don’t be afraid to ask to see the certificate when you instruct them to repair your oven.
5) Rational Oven Repair Specialists
Does the company advertise that they specialise in Rational Oven Repair? Don’t make the mistake of calling out someone who hasn’t got experience in repairing ovens of the Rational brand. Make sure the company specialise in Rational as one of the brands they work with. For instance, they’ll be more likely to keep parts in stock if they work on them often, meaning a higher chance of a first time, or same-day fix.
Be sure to make use of the tips above if your Rational oven has broken down and you need it repaired. It might save you a lengthy wait or an expensive mistake if you choose the right company.
If you’re based in Devon, Cornwall or Somerset and your Rational Oven needs repairing, contacting a company like Aglow will take the stress out of the whole process. We’re Gas Safe registered, have over 10 years experience in catering equipment repair, cover all of the South West and have hundreds of satisfied customers.